Return & Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at hello@lumenvyskincare.com. Please note that returns will need to be sent to the following address: 4971 Bear Road Liverpool, NY 13088 

You will be responsible for paying your shipping costs. Please note that any original shipping charges, if applicable, are not refundable.

You can always contact us for any return question at hello@lumenvyskincare.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Products must be returned in new or gently used condition. We will not accept empty jars or containers. For any bundled items, all items in the bundle must be returned. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lumenvyskincare.com.